Monday, 16 July 2012

Continuous improvement as an approach to improving quality in child protection.

For too long we have had ‘experts’, senior managers, civil servants and politicians telling us how to achieve high quality. We should ignore them. Those who understand quality issues best are usually those who deliver or those who receive the services. Harness that understanding in manageable chunks – by the week, by the day, by the hour – and it can be the beginning of a slow, incremental but relentless journey to levels of quality that have hitherto been thought impossible.

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