Tuesday, 27 March 2012

How to rebuild trust

I was struck by an article in the Guardian by Dr Graham Dietz of Durham University about how to rebuild trust in businesses following a variety of corporate failures.

In particular Dietz makes reference to the impact of the Baby P tragedy, observing that following a major failure of trust, it is common to overreact by introducing new strict controls. He argues that revised child protection procedures can be “… so onerous that they may make detection of vulnerable children harder, and hit recruitment into the profession”.

Dietz’s and (co-author) Gillespie’s report (Building and Restoring Organisational Trust) ought to be compulsory reading for all policy makers and senior managers in child protection.